1. Cancellation: As soon as the order has been confirmed, there is a 14-day right to cancellation, unless the goods were manufactured specifically for the customer, in which case the right to cancellation expires. To exercise your right of withdrawal, you must contact us at Kainachgasse 30 Haus 2, 1210 Vienna, Austria, email: jzittier@me.com by means of a clear statement (e.g. a letter sent by post or email). inform you about your decision to withdraw from this contract.
2.Consequences of revocation
If you revoke this contract, we will have to repay the costs immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For the repayment we will use a transfer back to your bank account, unless something else has been expressly agreed with you. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days has expired. You bear the direct costs of returning the goods yourself. If you have intentionally damaged and/or changed the goods, you must pay for the damage yourself. We do not cover any costs for returning the goods.
3.Gift vouchers
Cash payment, return or denomination of a gift voucher is not possible.
